Conflicts as a natural and inevitable aspect of human interaction may cause functional or dysfunctional consequences according to the management style. Therefore, management of conflict is extremely important for organizational effectiveness and efficiency, and some writers consider it as the most important issue in the management of the organization. This study includes general information on organizational conflict. An extensive definition of conflict is followed by a classification, and a literature review on solutions is discussed. The research population contains personnel working at five-star hotels in Alanya, Turkey. The sample is in the 18–45 age range with 201 employees. Results of the research show that an effective management of the conflict within an organization plays an important role in the efficient operation of in-house systems. At this point, developing good relationships among employees, between the employer, employees and the units, taking precautions against possible conflicts and finding proper solutions strengthen the relationship among the staff and provide the organization with high-quality service.